FAQ

What is a managed service provider (MSP)?

A MSP is an IT company that remotely manages and takes responsibility for a customer’s IT infrastructure and/or end-user systems. This IT support and management can be partially or fully outsourced.

Why hire Pure IT as your managed services provider?

Pure IT will establish a single point of contact for all your IT requirements, instituting a culture of accountability for all things IT. Remote monitoring of system logs and critical services allow us to proactively identify potential issues with servers that may cause downtime. And our simplified contract structure makes it easy for you to budget your IT costs and focus on your core business functions.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Pure IT makes it simple with an affordable and customized flat rate service plan.

What is an outsourced help/service desk?

An outsourced help desk is when a managed service provider handles all your IT issues and support services remotely.

Why hire Pure IT for your outsourced managed services?

When you partner with Pure IT for your help desk services, we provide proactive support coupled with traditional break/fix support. Clients call one number for all support needs and speak to a single point of contact. We handle all standard services from everyday usage, hardware and technical issues to new equipment and new system setup.

Really? One point of contact when I have an IT issue?

YES! One number, one contact. The service desk is the face of IT. Our best-in-class service desk team has cultivated a specific skill set — personable and friendly customer service skills, a clear understanding of the business model and their role in IT, and the technical skills that allow them to be successful and knowledgeable for their specific support tasks.

We invite you to see how our solutions can improve your productivity and eliminate downtime.

What if I have an emergency issue in the middle of the night?

Your service desk will be readily available during your standard operating hours, and a Level 2 Support expert will be assigned to your account and available 24/7.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify specific response times for different types of issues and the impact the issue has on your business..

What if I need more than standard managed IT services?

Pure IT provides both technical and strategic consulting services. Our experts can provide an in-depth assessment of your organization’s needs and then guide you through any deployment, project, upgrade, or other business need. Click on the IT Consulting link for more information or contact us!